Have a look at the following frequently asked questions - your question may have already been answered. Can’t find what you’re looking for? Send us a message
I’ve just upgraded to Premium, but the tests are still locked.
Check if you’re signed in: can you see your name in the top right? If not, you’re signed out and need to sign back in. To sign back in, click here.
My card is declined when I try to purchase Premium.
Some US banks do not allow international transactions by default. Since Tests.ca is headquartered in Ontario, Canada, your card may be declined because your bank considers us an “international merchant.” See instructions here.
I entered the wrong email address when I signed up for Premium. How can I change it?
In the top right corner of any page on the website, click on the Account button. Then select Profile. In your Profile, change the email address and save your changes.
I’ve just upgraded to Premium, but the tests are still locked.
Check if you’re signed in: can you see your name in the top right? If not, you’re signed out and need to sign back in. To sign back in, click here.
My card is declined when I try to purchase Premium.
Some US banks do not allow international transactions by default. Since Tests.ca is headquartered in Ontario, Canada, your card may be declined because your bank considers us an “international merchant.” See instructions here.
I entered the wrong email address when I signed up for Premium. How can I change it?
In the top right corner of any page on the website, click on the Account button. Then select Profile. In your Profile, change the email address and save your changes.
I’ve just upgraded to Premium, but the tests are still locked.
Check if you’re signed in: can you see your name in the top right? If not, you’re signed out and need to sign back in. To sign back in, click here.
My card is declined when I try to purchase Premium.
Some US banks do not allow international transactions by default. Since Tests.ca is headquartered in Ontario, Canada, your card may be declined because your bank considers us an “international merchant.” See instructions here.
I entered the wrong email address when I signed up for Premium. How can I change it?
In the top right corner of any page on the website, click on the Account button. Then select Profile. In your Profile, change the email address and save your changes.
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